Meet the Pro Help Australia Support Services Team

Caroline Pederson

Caroline Pederson

State Development and Support Manager

I have worked in the Disability/Human sector for over 36 years. I have also had extensive experience working in corporate/retail business development and the private sector. I am formally trained as an Intellectual Disability Nurse.  My preference is to work with people to assist them to make their lives better. I have recently moved into the QLD Development Manager role at Pro Help Australia and will be overseeing the South East corner which includes Toowoomba, Brisbane and both Sunshine and Gold Coast. I have 15 years direct support experience and I hope to bring all my knowledge, education and experience to this role. I look forward to meeting and working alongside all of you in the near future.

Staff Support

Kimberlee Graham

Toowoomba Program Coordinator

Over the last 4 years I have worked in the Disability Sector for a national organisation as a Senior Disability Support Worker. I have overseen a variety of clients with varying disabilities and complex needs. Whilst I was working, I also completed a Bachelor of Human Services at USQ. I have a passion for working with people to meet their goals and helping them overcome boundaries to living enriching and satisfying lives. I am excited to continue increasing my skills as I move into offering Support Services as a part of  Caroline’s team based in Toowoomba.

Paul Ventaloro

Support Coordination Program Manager

Paul is a Community Development Specialist, who was key in the local roll out of the NDIS. Paul is the Support Coordination Program Manager, overseeing our fast growing team of moving and shaking Support Coordinators around Queensland. His team are the innovative, person-centered practice experts who can help guide anyone through the maze of the NDIS with their high attention to detail Support Coordination services. We listened to what Support Coordinators wanted from their role, and what Participants needed from their support Coordinators and are very proud to offer an innovative, needed solution to getting quality, reliable Support Coordination.

Paul Ventaloro
Business Growth & Development Strategist

Renee Ventaloro

Franchises and Business Development Manager

Renee is a Business Growth & Development Strategist, who has put her dedicated hand to growing Pro Help Australia Franchises & Sub-Contractor partnerships around the country. She takes great pride in guiding NDIS Service providers to success. Renee and her expert team have prepared to launch the national Franchise campaign, having welcomed 2 new local Franchisees in the last 2 months. Ensuring all NDIS and DVA participants get access to the services they need, Renee and her team are innovation seekers. 

Kylie Yates

Plan Manager 

In April this year, we also launched Pro Help Australia Plan Management, spearheaded by Kylie from our Brisbane office. Kylie has been an NDIS Plan Manager for 2 years now and is looking forward to growing her business with the Pro Help Australia Group. Kylie is very much about good ol’ fashioned customer service, respect and timely service – making working with your providers easier. Her knowledge and expertise is second to none. Welcome, Kylie!

Plan Manager